Privacy Policy
This Privacy Policy explains what personal information Waltive collects when you use the platform, why, how we use and protect it, who we share it with, and the choices you have.
1. Who is responsible
Waltive (“we”, “us”) decides how and why the personal information described here is used. Questions and requests about it can be sent through Support in your account.
2. What we collect
We collect information in three ways.
- Information you give us: your email address, your mobile number, your password (kept only in a form from which it cannot be read back), and, to verify your identity, your name, date of birth, national or passport number and photographs of your identity document and of yourself. If you contact support, what you write and any file you attach.
- Information from your use of the Platform: your orders, positions, deposits, withdrawals, balances and bonuses, the addresses you approve for withdrawal, security events (such as sign-ins, changes to credentials and second-factor use), and your preferences such as language and theme.
- Technical information: your IP address, the type and version of your device, browser and operating system, the pages and features you use, and identifiers stored in cookies and similar technologies.
3. How we use it
We use personal information to:
- create and run your account, process your deposits, withdrawals and trades, and keep our ledger;
- verify your identity, and prevent fraud, money laundering, terrorist financing and sanctions breaches, as the law requires;
- keep the Platform and your account secure, and detect and investigate abuse;
- answer your questions and send you service messages, such as verification codes, receipts for deposits and withdrawals, and security notices;
- improve the Platform, and measure how it is used;
- meet our legal obligations and enforce our Terms.
4. On what basis
We rely on the need to perform our agreement with you (to run your account and carry out your transactions), on our legal obligations (identity checks and financial-crime controls), on our legitimate interests (security, preventing abuse and improving the service), and, where the law requires it, on your consent, which you can withdraw at any time.
6. International transfers
Our providers may be in other countries. Where information leaves your country we take steps so that it stays protected, such as contractual commitments from the provider to protect it to the standard this Policy sets.
7. How long we keep it
We keep personal information for as long as your account is open and afterwards for as long as the law requires us to keep records of identity checks and transactions, to resolve disputes and to enforce our agreements. When it is no longer needed it is deleted or made anonymous.
8. How we protect it
We protect personal information with encryption in transit and at rest where appropriate, strict access controls, a separate and restricted store for identity documents, logging of access, and two-factor authentication on accounts. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Your choices and rights
Depending on where you live, you may have the right to ask us for a copy of the personal information we hold about you, to correct what is wrong, to have it deleted, to limit or object to some uses of it, and to receive it in a portable form. You may also withdraw a consent you gave. We may need to keep some information we are required by law to keep. To use a right, contact Support from your account; we may need to verify who you are first. You may also complain to the data-protection authority where you live.
11. Children
The Platform is not for anyone under 18, and we do not knowingly collect information from them. If we learn that we have, we delete it.
12. Changes to this Policy
We may update this Policy. The current version and its effective date are always published here, and we will tell you of material changes through the Platform or by email.